Terms and condition

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Terms & Conditions

General Terms

  1. These terms and conditions are applicable to the supply of products made by the seller, hereafter referred as Eletik Beauty, to the buyer hereafter referred to as the customer.
  2. The online store by Eletik Beauty is advised to be used by individuals aged 13 and over. You should not shop online if you are under this age.

Price

  1. The prices of the goods will be as quoted on the website. We take reasonable care to ensure that the prices of goods are correct at the time when the relevant information is entered into the system. However if we discover an error in the price of Product(s) you ordered, please refer to the next clause for what happens in such an event.
  2. Prices for our goods may change from time to time, but changes will not affect any order which we have confirmed.
  3. All prices are quoted in US Dollars and include VAT (where applicable) at the applicable current rate chargeable in the US for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
  4. The website contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on the website may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order.
  5. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.

 Payment

  1. Payments may be made by one of the following payment methods:(Needs to be confirmed by client)
  2. You may select to view the price of the products on our website in any currency supported by us and the relevant exchange rate at the date you make payment shall be applied on checkout, so payment is received by us in US dollars.
  3. Any discount or other promotional codes issued by Eletik Beauty from time to time are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. Certain products may be excluded, and you will not be able to use discount codes in respect of such brands/products.
  4. We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged (and will refund in full any amounts paid by you in respect of the order).

Note:

Discount codes are non-transferable and bear no cash value. Any discount code sent to you by email, or any other method is confidential, and the Customer shall not share this with any other person.

Orders

  1. All Orders are subject to acceptance and availability. Upon placing an order with Eletik Beauty, the customer will receive an order acknowledgement and subsequent update email(s). Receipt of the acknowledgement and these emails does not confirm that the order has been accepted by Eletik Beauty.
  2. Order acceptance and the creation of the contract between Eletik Beauty and the customer will start at the time the products ordered by the customer are dispatched from Eletik Beauty’s warehouse to be delivered to the address supplied by the customer.
  3. Eletik Beauty will take all reasonable care in accordance with applicable laws, in so far as it is in its power to do so, to keep the details of the customer’s order and payment secure, but in the absence of negligence on its part (and, subject to applicable laws, including laws relating to data protection and privacy) Eletik Beauty cannot be held liable for any loss suffered by Eletik Beauty if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.
  4. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Defects

The products shall be owned by you once we have received payment in full for the products. The customer shall inspect the goods within a reasonable time after their receipt. The customer shall notify the seller in writing or by email if the goods are faulty or misdescribed and shall be entitled to a full refund, to get the product repaired or replaced or to get some of their money back.

Returns

  1. In cases where the rejection of the goods is due to a defect or discrepancy in the order, the customer is entitled to a full refund within 30 days of the date of delivery of the products. The customer must notify Eletik Beauty within 30 days of delivery and return the product to Eletik Beauty before the refund can be issued.
  2. We will examine the returned product and will notify you of and process your refund within a reasonable period of time and, in any case, within 14 days of the day we confirm to you that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
  3. In cases where the rejection is due to an incorrect order from the customer or to dissatisfaction (where we are not at fault), the customer is entitled to a partial refund (full refund of the goods less any postage costs). However, the customer will be responsible for the cost of returning the item to Eletik Beauty. Goods must be returned to Eletik Beauty before the partial refund can be issued.

Lost or Damaged Goods

In the event that any goods are lost or damaged in transit please retain the goods (where damaged) and contact us immediately via email. In the case of faulty goods, please contact us within 5 working days to arrange a replacement.  Please wait 7 working days from the date of your order before contacting us regarding non-delivery in case the delivery has been delayed.